Frequently Asked Questions

Get answers to common questions about our AI-powered video translation Telegram bot.

Getting Started

How do I start using the translation bot?

Simply open Telegram and search for @subly1bot or click the link. Start a conversation and you can begin translating your videos immediately - no sign-up or payment required!

What types of videos can I translate?

Our bot supports:

• YouTube videos (public links)
• TikTok/Douyin videos
• Direct video file uploads (MP4, MOV, AVI)
• Audio files (MP3, WAV, M4A)
• Videos up to 100MB in size

Which languages are supported?

We support translation between 40+ languages including:

• Popular: English, Spanish, French, German, Portuguese, Italian, Russian, Arabic
• Asian: Chinese (Mandarin), Japanese, Korean, Vietnamese, Thai, Hindi
• European: Dutch, Swedish, Norwegian, Polish, Czech, Romanian
• And many more!

Usage and Access

How does the bot work?

Our bot is completely free to use! Simply send a video and choose your target language. There are no credits, subscriptions, or hidden fees - just instant, high-quality translations at no cost.

Are there any limits?

To ensure fair usage for all users:

• Videos up to 100MB in size
• Reasonable daily usage (the bot will notify you if you reach any limits)
• All features are available to everyone equally

Why is this service free?

We believe language should never be a barrier to understanding content. Our service is supported by optimization of resources and efficient AI models that keep our costs sustainable while providing free access to everyone.

Translation Quality

How accurate are the translations?

Our AI uses state-of-the-art Google Gemini models for translation, achieving professional-quality results with:

• Context-aware translations that understand nuance
• Cultural adaptation for better localization
• Subtitle timing preservation
• Support for technical and conversational content

Can I customize the subtitle appearance?

Yes! The bot offers several customization options:

• Font size (small, medium, large)
• Subtitle position (bottom, top, center)
• Background opacity for better readability
• Color schemes for different video types

What if the original audio quality is poor?

Our AI includes audio enhancement features:

• Background noise reduction
• Volume normalization
• Speech clarity improvement
• Multi-speaker detection and separation

Technical Support

Why is my video taking long to process?

Processing time depends on:

• Video length (longer videos take more time)
• Original language complexity
• Current queue load (peak hours may be slower)
• Video quality and audio clarity

Typical processing times:

• 1-3 minutes: 30 seconds to 2 minutes
• 5-10 minutes: 2-5 minutes
• 15+ minutes: 5-15 minutes

What video formats are supported for upload?

Supported formats:

• Video: MP4, MOV, AVI, MKV, WebM
• Audio: MP3, WAV, M4A, AAC, FLAC
• Maximum size: 100MB per file

Can I translate the same video to multiple languages?

Yes! Simply send the same video again and select a different target language. You can translate the same video as many times as you need to different languages.

Do you store my videos?

No, we prioritize your privacy:

• Videos are processed and immediately deleted from our servers
• No permanent storage of your content
• All processing is done securely and temporarily
• Full GDPR compliance

Account Management

Do I need to create an account?

No account creation needed! The bot works directly through your existing Telegram account. Just start a conversation and begin translating immediately.

Can I use this on multiple devices?

Yes! Since the bot works through Telegram, you can access it from any device where you're logged into your Telegram account - phone, tablet, desktop, or web.

How do I check my usage?

The bot provides usage information through simple commands. You can see your recent translations and get help anytime by messaging the bot directly.

Troubleshooting

My video failed to process. What happened?

Common causes and solutions:

• File too large: Compress video to under 100MB
• Unsupported format: Convert to MP4 or MP3
• No speech detected: Ensure clear audio with human speech
• Copyright protected: Use your own content or public domain videos

The bot isn't responding. What should I do?

Try these steps:

1. Wait 30 seconds and try again
2. Restart your Telegram app
3. Use the /start command to refresh
4. Contact support if issues persist

Can I cancel a processing job?

Yes, use the /cancel command while your video is in the processing queue. You can always start a new translation if needed.

Why was my translation incomplete?

Possible reasons:

• Video contains multiple languages (we translate the dominant language)
• Long periods of silence or music
• Very heavy accent or unclear speech
• Technical audio issues

Contact @sublyadmin for assistance with specific issues.

Business and Commercial Use

Can I use this for commercial videos?

Yes! Our service is perfect for:

• Marketing videos and advertisements
• Educational content and courses
• Product demonstrations
• Social media content
• Business presentations

Do you offer enterprise features?

For high-volume business users who need additional features or support, contact @sublyadmin to discuss enterprise options.

Is there an API available?

Currently, we focus on the Telegram bot interface for the best user experience. API access may be available for enterprise customers.

Privacy and Security

Is my data safe?

Absolutely:

• End-to-end encryption for all communications
• Videos deleted immediately after processing
• No logging of personal content
• GDPR compliant data handling
• Secure payment processing

Do you train AI models on my content?

No, we never use user content for training purposes. Your videos and translations remain completely private.

Still Have Questions?

Can't find what you're looking for? Get in touch:

1. Contact support directly: Message @sublyadmin
2. Use the bot: Message @subly1bot for general queries
3. Check our blog: Visit our blog section for tips and updates

Our support team typically responds within 24 hours and is here to help you get the most out of our translation service!